Restaurant Services, Inc. (RSI) is the supply chain manager for the BURGER KING® system and the exclusive purchasing agent for the vast majority of products and distribution services used by RSI’s members – BURGER KING® restaurant owners in the United States. Burger King has restaurant locations throughout the US and more than 100 other countries.
Burger King relies on their Netezza data warehouse to support a series of daily reports delivered to senior executives every morning. Under a previous support contract, SLA’s were regularly missed, and overall performance was suffering.
With iOLAP Managed Services, the Netezza servers were stabilized.
SLA’s for Executive Reporting data integration routines were improved. The need for manual intervention during nightly processing was significantly reduced. Performance tuning and regular database maintenance led to a considerable reduction in average query times; from 15-25 seconds down to 2-4 seconds. On average, severity 1 issues are responded to in 5 minutes or less.