Burger King

Client Description

Restaurant Services, Inc. (RSI) is the supply chain manager for the BURGER KING® system and the exclusive purchasing agent for the vast majority of products and distribution services used by RSI’s members – BURGER KING® restaurant owners in the United States. Burger King has restaurant locations throughout the US and more than 100 other countries.


Burger King relies on their Netezza data warehouse to support a series of daily reports delivered to senior executives every morning. Under a previous support contract, SLA’s were regularly missed, and overall performance was suffering.


With iOLAP Managed Services, the Netezza servers were stabilized.


SLA’s for Executive Reporting data integration routines were improved. ­The need for manual intervention during nightly processing was significantly reduced. ­Performance tuning and regular database maintenance led to a considerable reduction in average query times; from 15-25 seconds down to 2-4 seconds. On average, severity 1 issues are responded to in 5 minutes or less.


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