Client Description

PetSmart, Inc. is a specialty retailer of pet services and solutions. The Company operates pet superstores and pet hotels in the United States and Canada, as well as provides pet supplies and products online. PetSmart offers pet training, grooming, boarding, and adoption services to customers in North America.

The #1 US specialty retailer of pet food and supplies operates more than 1,430 stores in the US, Canada, and Puerto Rico in addition to an e-commerce site. The retailer offers 11,000 products, which range from scratching posts to iguana harnesses. Products, which are also sold through the PetSmart website, are marketed under national brands and its own private labels. Unique to PetSmart, its stores provide in-store PetsHotel boarding facilities, grooming services, and obedience training. The company’s 20.5%-owned vet services firm Medical Management International (known as Banfield) offers its services in about 850 stores. Investment company BC Partners bought PetSmart in 2015.

In March 2015 PetSmart was acquired for $8.7 billion by private equity firm BC Partners and taken private.

The pet products retailer and services provider organizes its business into two segments: merchandise (88% of sales in 2014 — the last year it reported as a public company) and services (11%). The remaining 1% of revenue falls under its Other category.

To support its business, PetSmart has a network of forward distribution centers and combination distribution centers. Its forward distribution centers fulfill consumable products that require rapid replenishment while the company’s combination distribution centers handle both consumable and non-consumable items.

The company provides a broad range of competitively priced pet food and pet products and offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp day care services and pet adoption services in-store. The company has more than 200 in-store PetSmart PetsHotel dog and cat boarding facilities.

Expert veterinarian care is available in more than 60% of its stores, where Banfield Pet Hospital, operates full-service pet hospitals. PetSmart holds 20.5% of Medical Management International, the operator of Banfield Pet Hospital.

PetSmart’s stores are spread across the US, Puerto Rico, and Canada with concentrations in California, Texas, and Florida. Canada has a total of 85 locations.


  • Tools: MicroStrategy | Informatica
  • Categories: Big Data
  • Tags: Retail