Client Description

Restaurant Services, Inc. (RSI) is the supply chain manager for the BURGER KING® system and the exclusive purchasing agent for the vast majority of products and distribution services used by RSI’s members – BURGER KING® restaurant owners in the United States. Founded in 1991 as an independent member-owned cooperative, RSI acts on behalf of BURGER KING® restaurants in the U.S. to achieve best commercial terms for food, packaging, premiums, promotional products, restaurant supplies, equipment, and distribution services. The cooperative negotiates the purchase of about $3 billion a year in products and distribution services on behalf of its members.

Burger King Worldwide, Inc., through its subsidiaries, operates fast food restaurants. The Company’s restaurants offers flame-grilled hamburgers, chicken and other specialty sandwiches, french fries, soft drinks, and other food items. Burger King Worldwide serves customers worldwide.

Burger King Worldwide operates the world’s #3 hamburger chain by sales (behind McDonald’s and Wendy’s) with almost 13,000 restaurants in the US and more than 100 other countries. In addition to its popular Whopper sandwich, the chain offers a selection of burgers, chicken sandwiches, salads, and breakfast items, along with beverages, desserts, and sides. Many of the eateries are stand-alone locations offering dine-in seating and drive-through services; the chain also includes units in high-traffic locations such as airports and shopping malls. Burger King Worldwide is owned and operated by Restaurant Brands International.

Burger King has restaurant locations throughout the US and more than 100 other countries.  Burger King has used joint ventures to expand in countries like China, Mexico, Russia, and Singapore.

Challenge

Burger King relies on their Netezza data warehouse to support a series of daily reports delivered to senior executives each every morning.  Under a previous support contract, SLA’s were regularly missed, and overall performance was suffering.

Solution

With iOLAP Managed Services, the Netezza servers were stabilized.

Benefits

­SLA’s for Executive Reporting data integration routines were improved.  ­The need for manual intervention during nightly processing was significantly reduced.  ­Performance tuning and regular database maintenance led to considerable reduction in average query times; from 15-25 seconds down to 2-4 seconds.  ­On average, severity 1 issues are responded to in 5 minutes or less.

  • Tools: Netezza
  • Categories: Managed Services
  • Tags: Gaming, Lodging, Restaurants