Client Description

Waste Management, Inc. provides waste management services including collection, transfer, recycling, resource recovery, and disposal services, and operates waste-to-energy facilities. The Company serves municipal, commercial, industrial, and residential customers throughout North America.

Holding company Waste Management tops the heap in the US solid-waste industry. Through subsidiaries, the company serves more than 20 million residential, industrial, municipal, and commercial customers in the US and Canada. Waste Management provides waste collection, transfer, recycling and resource recovery, and disposal services. Its sites include more than 250 owned or operated landfills (the industry’s largest network), 310 transfer stations, and around 95 material recovery facilities. Collection services account for more than half of sales.

Waste Management operates one of the largest trucking fleets in the industry for its collection services. At its hazardous waste sites, the group accepts hazardous waste primarily in a stable, solid form. Some of its secure sites accept hazardous waste that has been treated before disposal. The group operates one facility that isolates treated hazardous waste in liquid form and injects it into deep wells.

Other company operations include the rental and servicing of portable restroom facilities to municipalities and commercial customers (Port-O-Let), fluorescent lamp recycling, portable self-storage, healthcare operations, and oil and gas producing properties.

Waste Management has operations in every US state as well as in Washington, DC, and Canada. It has major offices in Arizona, Connecticut, Illinois, and Texas, and in India.

The company provides strategic services to industries such as Food and Retail, Commercial Property, Manufacturing and Industrial, Healthcare, Sustainability Services, Municipalities, Construction, Federal, K-12 Education, and Colleges and Universities.

Challenge

Waste Management’s business units serve many pieces of the waste management chain including waste pickup and disposal, recycling programs, and treatments. Each of these units utilized stand-alone systems with very little integration between units. This made understanding customers and services across business units difficult to measure and serve consistently. Further, existing systems were woefully inadequate for reporting efficiency. Waste Management decided it best to build a customer-centric data warehouse to homogenize customer and enterprise data from across the enterprise and into a single, high-performance platform.

Solution

iOLAP assisted in every phase of this customer warehouse project which was implemented on Netezza. iOLAP business analysts worked with the business units to understand the locations and available customer data to generate source to target mapping documents. Additionally, iOLAP’s Netezza architects collaborated with Waste Management’s enterprise architects to build out the physical implementation on Netezza. iOLAP also provided a Netezza ELT integration team to build processes that pulled data from source systems onto Netezza.

Benefits

Building a customer centric warehouse on Netezza allowed Waste Management accurate customer data, faster report creation, customer segmentation, and selling efficiencies.

  • Tools: Netezza
  • Categories: Big Data, Strategy
  • Tags: Industrials